Leadership Team

Paula Steiner

President and Chief Executive Officer

As president and CEO of Health Care Service Corporation (HCSC), Paula Steiner is committed to expanding access to quality, cost-effective health care to all Americans. Firmly focused on the health care needs of nearly 15 million HCSC members, Steiner leads the nation’s largest customer-owned health insurer, which operates as Blue Cross and Blue Shield in Illinois, Montana, New Mexico, Oklahoma and Texas.

HCSC — the nation’s fourth largest health insurer overall — also operates Dearborn National, TMG Health, Medecision, Academic HealthPlans and Innovista Health Solutions. HCSC has more than 21,000 employees.

Under Steiner’s leadership, HCSC continues on the path to help achieve a sustainable health care system that provides access to affordable care for generations to come for all Americans. As part of her commitment to addressing the needs of today’s health care consumer, Steiner’s priorities include: advancing HCSC’s leadership role in value-based care solutions, including accountable care organization arrangements with providers; promoting the use of technology and data to an even greater extent to help physicians help their patients; and looking for better ways to manage chronic disease to keep people healthy and away from emergency rooms.

Steiner has worked for more than 30 years in the Blue Cross and Blue Shield system. After serving as senior vice president of Brand Enhancement and Extension at the Blue Cross and Blue Shield Association, she took on several leadership roles with Blue Cross and Blue Shield of Illinois and then HCSC before becoming its chief strategy officer. She developed the company’s current long-term strategy focused on serving three main markets: employer groups, government programs (Medicare and Medicaid), and individuals. Steiner became HCSC president in July 2015 and added the CEO role in January 2016.

Steiner serves on the boards of the Blue Cross and Blue Shield Association, America’s Health Insurance Plans and the National Institute for Health Care Management. She is also a member of the Wall Street Journal CEO Council and the board of directors of World Business Chicago. She holds a B.A. in economics from Johns Hopkins University and an MBA from the Wharton School.

Colleen Reitan

Executive Vice President and President of Plan Operations

Colleen Reitan oversees Health Care Service Corporation's (HCSC) Blue Cross and Blue Shield plans in five states covering nearly 15 million members. This includes overall responsibility for HCSC’s employer group market segment covering 12 million members, plus health care management, network strategy, state government relations, product development and marketing, strategic and community investment for all HCSC business segments, and Dearborn National, HCSC's largest subsidiary. Reitan also represents HCSC on the board for the nation's third largest pharmacy benefits manager, Prime Therapeutics, and the Federal Employee Program Board of Managers.

Before assuming her current position with HCSC, Reitan served as executive vice president and chief operating officer for HCSC. She was responsible for financial operations, claims and customer service, enterprise analytics and information technology.

She came to HCSC from Blue Cross and Blue Shield of Minnesota, where she was the president and chief operating officer of the state’s largest health insurer. She served in a variety of positions during her career in Minnesota and has more than 34 years of experience in the Blues system.

Reitan has a master’s degree in health care administration from the University of Minnesota and an undergraduate degree in urban studies and economics from Minnesota State University.

Michael Frank

Senior Vice President, Tri-State Plans, and President, Blue Cross and Blue Shield of Montana (BCBSMT)

As senior vice president, Tri-State Plans, which includes the Blue Cross and Blue Shield Plans in Montana, New Mexico and Oklahoma, Mike Frank provides a strategic view at the enterprise level in how HCSC serves its members in these states. As president of the Montana Plan, he oversees operations, including the management for sales and account management, provider network contracting, medical management, government relations and public affairs.

Frank assumed his current position over the Tri-State Plans in 2016 and over the Montana Plan in 2013. Previously, he served as president and CEO of BCBSMT. Frank also served as a chief legal and operations officer, chief administrative officer, vice president of Corporate Integrity and Human Resources, and vice president of Compliance and Ethics. Before joining BCBSMT in 1999, he was a practicing attorney with Crowley, Haughey, Hanson, Toole & Dietrich, PPLP, headquartered in Helena, Montana.

He earned his Bachelor of Science in psychology from Montana State University and his Juris Doctor from the University of Montana.

Ted Haynes

President, Blue Cross and Blue Shield of Oklahoma (BCBSOK)

Ted Haynes is responsible for all BCBSOK operations, including sales and account management, network management, health care management, medical policy and external affairs. BCBSOK is the state's oldest and largest private health insurer.

Prior to assuming his current position in 2012, Haynes had served as vice president of Health Care Delivery for Blue Cross and Blue Shield of Texas (BCBSTX), with responsibility for health care provider networks, provider services, pharmacy programs and Medicaid operations. Previously, he served as vice president and chief operating officer of the BCBSTX Southeast Texas Region and as CEO of HMO Blue, Southwest Texas. Before joining the company, Haynes served as president and CEO of West Virginia Accountable Health Plan, a hospital organization and partner in another health plan in West Virginia, for which he was chairman of the board. He was appointed by the Texas governor to the board of directors of the Texas Institute of Health Care Quality and Efficiency.

Haynes earned a bachelor's degree from Stephen F. Austin State University and a master's degree in Dispute Resolution and Conflict Management from Southern Methodist University.

Dan McCoy, M.D.

President, Blue Cross and Blue Shield of Texas (BCBSTX)

Dr. Dan McCoy is responsible for all Texas Plan operations, including the management for sales and account management, provider network contracting, medical management, government relations and public affairs.

Most recently, he served as divisional senior vice president of Texas Market Strategy and Texas chief medical officer. Dr. McCoy served in this role since 2014 and was instrumental in the Texas Plan’s growth and Latino strategies in addition to its efforts to lowering the costs of care.

Dr. McCoy brings a broad perspective of the local health care delivery system as a physician for the past 21 years, former managing partner at Texas Dermatology Associates and medical director of the Melanoma and Skin Tumor Clinic at Baylor University Medical Center’s Outpatient Cancer Center.

He holds a bachelor's degree from Tarleton State University and a degree in medicine from the University of Texas Southwestern Medical Center at Dallas.

Kurt Shipley

President, Blue Cross and Blue Shield of New Mexico (BCBSNM)

Kurt Shipley is responsible for all BCBSNM operations for private and government business, including financial management, product development, marketing, managed care network operations and provider contracting, health care management functions, public affairs and government relations. Previously, he served as vice president, New Mexico Programs and Network Management, and he continues to be BCBSNM's lead executive for the New Mexico Medical Insurance Pool, the Indian Health Service contract, the Medicaid Salud contract, Provider Network and the Data Analysis and Reporting team.

Prior to joining BCBSNM, Shipley worked at Blue Cross and Blue Shield of Colorado and was responsible for internal and external financial reporting.

Shipley is a certified public accountant and holds a Bachelor of Science degree in accounting from Brigham Young University.

Maurice Smith

President, Blue Cross and Blue Shield of Illinois (BCBSIL)

Maurice Smith is responsible for all Blue Cross and Blue Shield of Illinois operations, including the management for sales and account management, provider network contracting, medical management, government relations and public affairs.

Before assuming his current position in 2015, Smith led the Health Care Service Corporation (HCSC) Treasury Department and corporate development initiatives — including mergers, acquisitions and the formation of strategic partnerships — and was focused on the key role capital deployment plays in corporate strategy. He also oversaw HCSC’s subsidiaries. Previously, he served as vice president, Corporate Transactions and Business Analysis, with responsibility for negotiating various mergers, acquisitions and strategic relationships, as well as corporate financial forecasting.

Smith holds a bachelor’s degree in business administration with a concentration in accounting from Roosevelt University in Chicago, Illinois.

Opella Ernest, M.D.

Senior Vice President and HCSC Chief Clinical Officer

Opella Ernest is responsible for HCSC medical policy and quality and accreditation. She also oversees the company’s health care policy efforts in support of members and the HCSC business strategy to help ensure effective and efficient delivery of quality medical care.

Before assuming her current position in 2016, Ernest was divisional senior vice president of Health Care Delivery and chief medical officer for Blue Cross and Blue Shield of Illinois, where she managed the strategic direction of network development and management.

Prior to joining BCBSIL, Ernest was responsible for the clinical model of care for dual eligible members as senior vice president, Medical Management, for HealthSpring, Inc.

Ernest, a board certified family physician, earned her undergraduate degree from the University of Michigan and medical degree from the Ohio State University College of Medicine. She completed her residency in family medicine at Providence Hospital, Southfield, Michigan.

Eric Feldstein

Senior Vice President and Chief Financial Officer

Eric Feldstein is responsible for HCSC's accounting, financial planning, treasury, tax, and procurement activities. He also oversees the company's actuarial group and decision-making processes related to underwriting and product pricing. Eric joined HCSC in 2016 after serving as executive vice president of American Express Company's Enterprise Growth Group. He also held senior operating and finance positions at other Fortune 100 companies, including vice president of finance and treasurer at General Motors Corporation, CFO and CEO of GMAC Financial Services, and Chairman of GMAC Insurance. Eric's leadership roles within financial services has provided him with extensive experience in the property and casualty, life and various other insurance lines.

Feldstein holds an MBA from Harvard Business School and a Bachelor of Arts in economics from Columbia University.

Thomas Lubben

Senior Vice President, Compliance, Audit, Security, Special Investigations, Privacy and Regulatory Oversight, and Enterprise Risk Management; Chief Ethics and Compliance Officer

Thomas Lubben is responsible for Health Care Service Corporation’s (HCSC) Compliance, Audit, Security, Special Investigations, Privacy and Regulatory Oversight divisions (CASSIP), and Enterprise Risk Management.

Previously, Lubben was vice president and corporate secretary of HCSC, where he oversaw corporate secretarial and governance matters. He joined HCSC's Legal Division in 1996 where he provided legal support in the areas of mergers and acquisitions, pharmacy, compliance, human resources and litigation.

Lubben has a Bachelor of Arts degree in political science from Calvin College and a Juris Doctor degree from the University of Illinois, College of Law.

Nazneen Razi

Senior Vice President and Chief Human Resources Officer

As senior vice president and chief human resources officer, Nazneen Razi provides leadership and direction for Human Resources operations, programs and initiatives. Her responsibilities include staffing and selection, performance management and development, compensation and benefits, workforce relations, labor relations, and employee services. She also oversees corporate diversity and corporate real estate development.

Prior to joining HCSC in 2011, Razi was responsible for setting HR strategy for Jones Lang LaSalle, a 40,000-employee, $3 billion global real estate services company with operations in 60 countries. Previously, she was responsible for key business and HR decisions for Comdisco, a Fortune 500 global technology services company.

Razi has more than 20 years of HR leadership experience in large, diverse and complex organizations. She has four degrees, including a Ph.D. in organizational development and an MBA in operations management and organizational behavior from Benedictine University in Lisle, Illinois.

Blair Todt

Senior Vice President, Chief Legal Officer and Corporate Secretary

Blair Todt, as chief legal officer and corporate secretary, is responsible for managing HCSC’s Legal Division, including supervising activities related to litigation, corporate services -- such as governance, corporate transactions and human resources -- regulatory affairs and other legal issues affecting the company and its five Blue Cross and Blue Shield Plans.

Previously, Todt was with WellCare Health Plans where he held several senior management positions since 2010, including senior vice president, chief legal and administrative officer and secretary. He also was senior vice president, general counsel and corporate secretary for Medcath, deputy general counsel for BearingPoint and a partner in Carter Conboy Case Blackmore Maloney and Laird.

Todt received a bachelor’s degree in political communication from The George Washington University and a Juris Doctor from Brooklyn Law School.