Page 11 - Demo

We are aware of where the market is moving, how member needs are changing and what employer groups are prioritizing. We know that you trust us to offer objective, strategic, sound advice. So, we invest and innovate thoughtfully and carefully, because we know how much is at stake. We have deployed a responsible artificial intelligence approach, in which we use AI to augment human judgment, not displace it. Our approach includes enhancements in the following areas:Conscious InnovationMember interactionWith real-time intelligence and behavioral guidance, advocates are empowered by in-call technology that improves every interaction as it is happening.%u2022 Precision call routing allows us to strategically route calls to advocates based on skill and priority, connecting members with the correct resource at the right time.%u2022 Whisper%u2122 Technology helps advocates anticipate members%u2019 needs by analyzing audio signals and identifying speech patterns such as accents and technical language, while isolating and eliminating background noise.ClinicalAdvanced technologies reduce time spent on unnecessary reviews, speed member access to care and let our clinicians focus their expertise on the most complex determinations to support operational efficiency.%u2022 AI-powered prior authorization tools work between 10 and 1,400 times faster than traditional processes and have improved average turnaround time from 14.0 to 1.8 days.%u2022 Patriot AI augmentation technology is deployed with our doctors and nurses to help complete clinical reviews 40% faster.Sophisticated analyticsIn a large employer market, customers expect%u2014and increasingly require%u2014a deep understanding of the health care landscape.%u2022 Our Health Economics Team leverages advanced analytics on cost, quality and benefit options to make strategic decisions.%u2022 Comprised of data scientists, actuaries, epidemiologists, biostatisticians, engineers and individuals with consulting experience, HET blends operational and strategic needs of clients to enable whole person strategies.