Page 10 - Demo

Through tools, communication and direct engagement, we focus on helping each employee feel like they are treated with compassion as an individual.This engagement style is informed by analytic insights and a customer-first culture. Our engagement approach provides a user-friendly experience with tailored information presented in the right way at the right time and through the right channel.We are proud of our reputation for providing an excellent experience and we work hard to make every interaction with us a positive one.HCSC%u2019s health plans have an industry-leading member NPS score of 45 across phone and chat channels. This places us in the top quartile of the industry,versus a health insurer industry average of 30.Commitment to InclusionTo reflect the communities we serve, a key priority to our continued success is ensuring we have an inclusive workforce. We acknowledge, respect and celebrate diverse experiences and perspectives. It%u2019s embedded in how we treat our employees and everyone we interact with. We are intentional about maximizing procurement opportunities for diverse companies, recognizing the positive economic impact for the communities we serve. Simply put, people matter,and we are the conduit to opportunities for our employees, members, customers, vendors and communities.Connected Experience