Home    /    Access to Care    /    Community Impact    /    Operating Responsibly    /    Leadership View


Operating with integrity and respect is at the core of how we do business with our members, customers and suppliers.


Diversity, Equity and Inclusion

Health Care Service Corporation (HCSC) is committed to thriving on the contributions of diversity, equity and inclusion. Our Center for Diversity, Equity and Inclusion embeds these values in all the ways interact with each other, our members, our communities and our suppliers. 

We aim to be an employer of choice by fostering, attracting, developing and retaining diverse talent.

HCSC’s workforce is 73% women and 45% people of color.

We identify talent gaps and execute precisely targeted actions based on statistical analysis of internal and external labor market availability.  


Business Resource Groups

Our nine Business Resource Groups (BRGs) bring together employees with common interests or backgrounds to impact the business and our communities. They saw a collective 60% increase in membership from 2019-2021. Their activities in 2021 included:  

Woman smiling
  • The adoption of a Digital Accessibility Statement, advocating for full digital accessibility for all HCSC members and employees.
  • Programming on the pandemic’s disparate impact on communities of color. 
  • A candid discussion about mental health in the Asian Pacific and African American/Black communities.
Woman on virtual conference call


Supplier Diversity

A diverse supply chain is critical to the success of our business. Our employees, members, customers and communities we serve expect us to be inclusive in all aspects of our business, including our third-party relationships. 

This includes our supply chain, our providers, producers and other business partners. These diverse partnerships improve our ability to innovate, maximize our operational effectiveness, and ultimately, enhance our ability to serve our members. 

Our total spend with diverse suppliers increased from 3.59% in 2020 to 4.27% in 2021, representing 2021 disbursements of $170 million to diverse-owned businesses.

HCSC is a member of several nonprofit advocacy organizations that promote the inclusion of their business members, assisting in their growth and connecting them with prospective customers: 

  • National Minority Supplier Development Council
  • Women’s Business Enterprise National Council 
  • National LGBT Chamber of Commerce
  • National Veteran’s Business Development Council 
  • Disability:IN

We engage with these organizations in matchmaker events, access their databases to identify potential businesses for inclusion in sourcing opportunities and participate in their conferences. 

In 2021, HCSC issued $1.2 million in grants to businesses certified by the State of Illinois Business Enterprise Program. 


Group of peers having discussion


Recognition of our DEI Practices, Programs and Strategies

Diversity MBA
50 Out Front Best Places to Work for Women and Diverse Managers
Best in Class ranking for accountability, board diversity, representation and workplace inclusion

G.I. Jobs
Military Friendly Employers (Bronze)

Human Rights Campaign Foundation
100% on the Corporate Equality Index

100% on the Disability Equality Index

Above and Beyond Awards

Man looking into camera

Ethics and Compliance

External recognition assures for our customers, business partners and our communities that we are a company committed to ethics and integrity.  

That’s why we were proud to be named one of the 2021 World’s Most Ethical Companies® by Ethisphere® for the seventh straight year. This designation recognizes a broad range of initiatives focused on culture, compliance practices, governance, environmental and social impacts, leadership and reputation.  

In addition to this global recognition, our governance framework for policies and procedures was named a “best practice” by Health Ethics Trust. 

These honors recognize our ability to sustain a robust compliance program and maintain a strong ethical culture — even as we navigate a new world of work. While the pandemic continued to challenge our workforce — personally and professionally — HCSC navigated through it all by leaning on our core values of integrity, respect, commitment, excellence and caring.  

These values are the foundation of our codes of conduct in which we all share a commitment to comply.


Employee Wellness

Our employees have access to a wide variety of wellness resources, reflecting our long-standing commitment to physical and mental health and all-around well-being.

Digital solutions like Whil, Learn to Live, Well onTarget®, and WW give employees the tools to manage stress and anxiety, improve nutrition, sleep, exercise habits and more. Our partnership with HealthFitness evolved to include virtual programs and group exercise classes, providing flexibility for our employees during a challenging time.

Our Employee Assistance Program administrator provided educational webinars on a variety of topics, such as conquering workplace stress, dealing with change and growing personal and professional resilience. Employees earned more than 32,500 recognition badges for participating in 2021.  

Under a voluntary incentive program, active employees who received a full course of a CDC-approved COVID-19 vaccine (excluding any booster doses) qualified for an incentive payment. 


Wind turbines in green field


We are invested in maintaining and operating our buildings in ways that support our long-term commitment to holistic health for our employees, members and communities.  

One hundred percent of the energy used in HCSC’s buildings across five states is offset by the purchase of renewable energy credits from wind farms. 

Our headquarters buildings in Illinois, Montana, Oklahoma and Texas are Fitwel-certified, demonstrating they support a healthier workplace environment to improve occupant health and productivity. In Texas and Montana, they achieved LEED certification for sustainable building design and construction.  A green roof on our Chicago headquarters reduces stormwater runoff and urban heat island effect.

About 20,000 honeybees have called the roof of our Chicago headquarters home since 2019. By providing a safe environment for two hives, HCSC is boosting the city’s bee population and improving the pollination of local flowers and crops.   

Organic waste from the cafeteria in our Chicago headquarters is converted to compost for community members. Leftover prepared food is donated to The Chicago Bridge Project, providing nearly 3,800 meals for city shelters in 2021.  

In response to COVID-19, we have upgraded our buildings with MERV-13 or greater air filtration systems, UV-C germicidal protection in elevator cars and other technology and features for the safety and comfort of employees and visitors. 

100% of energy offset by renewable energy credits from wind farms 

4 million gallons of water saved with recycling

$170 million spent with diverse-owned businesses 


Home    /    Access to Care    /    Community Impact    /    Operating Responsibly    /    Leadership View