Newsroom | Collaborative Care

Video: Partnering With Members to Improve Health

Dr. Monica Berner, a family physician, serves as chief clinical officer for Health Care Service Corporation.

In this video interview, she shares how the COVID-19 pandemic and sweeping changes in the health care industry have affected the 17 million members of HCSC’s health plans in Illinois, Montana, New Mexico, Oklahoma and Texas.

She also describes:

  • Meeting the evolving needs and opportunities for virtual and digital care options.
  • How the doctors, nurses and other clinicians employed by HCSC support members and network providers.
  • HCSC’s campaign to identify and address gaps in preventive care in six key areas affecting health.

“We’re there to help each of our members become the healthiest that they can,” Berner says. “We really do see that as our role, to support our members throughout that health care journey.”

Health Care Service Corporation, a Mutual Legal Reserve Company.