HCSC by the Numbers

Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, is the country’s largest customer-owned health insurer. We operate Plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. Our affiliates and subsidiaries, such as Dearborn Group, Innovista, Medecision and Prime Therapeutics, provide comprehensive care through life, disability and dental coverage.

Here are key statistics regarding our company, provider networks and membership.

You can also download and print this information in more detail.

 

All numbers are as of 12/31/2021
 

Employees

We have approximately 24,000 employees across five states.

 

HCSC employees chart



Recognitions

HCSC is committed to diversity, equity, and inclusion as well as ethics and compliance. The company has been recognized by several organizations such as Forbes, Human Rights Campaign, Disability Equality Index, Military Friendly Employers, and more.

 

HCSC awards and recognitions chart

Environmental Sustainability 

HCSC prioritizes environmental sustainability. In 2021, we recycled more than 1.1 million pounds of paper, and 100% of our electricity was offset by renewable energy credits from wind farms.

Read more about our environmental sustainability practices
 

Financial Revenue and Ratings

Our total revenue in 2021 was $50.2 billion.

Learn more about our financial ratings

 

Community Investments

Our employees volunteered more than 93,000 hours in our communities benefiting more than 2,000 organizations. HCSC employees also raised more than $600,000 through our annual giving campaigns.

Read more about our impact in the communities we serve
 

Diversity, Equity and Inclusion

HCSC values its employees for their unique talents, perspectives and differences. We have nine Business Resource Groups (BRGs) with 46 chapters across our five states. The BRGs help foster an inclusive culture by supporting diverse perspectives that contribute to business goals, community outreach efforts, strengthening our talent pool and reaching new consumer markets.

 

circle graph of network facilities in illinois, montana, new mexico, oklahoma and texas

Networks and Services

Our network includes about 326,145 physicians and other providers and approximately 9,260 facilities.
 

Customer and Member Focus

HCSC’s overall member satisfaction is 89%.

In 2021, our customer service representatives answered 21,200 member calls per day. We resolved 64.4% of inquiries on the first call.

HCSC processed an average of 873,000 claims per day and paid 89.6% of claims in the first 14 days.
 

Stats by State

  ILLINOIS MONTANA NEW MEXICO OKLAHOMA TEXAS
Economic Impact* $2.7B $96M $298M  $197M  $1.7B 
Membership 8.8M+ 243,000+  598,000+  875,000+  6.8M+ 
Network Providers Approximately 106,370 network physicians and other providers  Approximately 9,650 network physicians and other providers  Approximately 20,480 network physicians and other providers  Approximately 24,415 network physicians and other providers  Approximately 165,230 network physicians and other providers 
Network Facilities** About 2,350 network facilities About 315 network facilities About 435 network facilities About 750 network facilities About 5,410 network facilities

* Includes wages, taxes, benefits, real estate spend and charitable contributions 
** Facilities are inclusive of hospitals, free-standing clinics and surgery centers