HCSC by the Numbers
Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, is the country’s largest customer-owned health insurer. We operate Plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. Our affiliates and subsidiaries, such as Dearborn Group, Innovista, Medecision and Prime Therapeutics, provide comprehensive care through life, disability and dental coverage.
Here are key statistics regarding our company, provider networks and membership.
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All numbers are as of 12/31/2021
Employees
We have approximately 24,000 employees across five states.
Recognitions
HCSC is committed to diversity, equity, and inclusion as well as ethics and compliance. The company has been recognized by several organizations such as Forbes, Human Rights Campaign, Disability Equality Index, Military Friendly Employers, and more.
Environmental Sustainability
HCSC prioritizes environmental sustainability. In 2021, we recycled more than 1.1 million pounds of paper, and 100% of our electricity was offset by renewable energy credits from wind farms.
Read more about our environmental sustainability practices
Financial Revenue and Ratings
Our total revenue in 2021 was $50.2 billion.
Learn more about our financial ratings
Community Investments
Our employees volunteered more than 93,000 hours in our communities benefiting more than 2,000 organizations. HCSC employees also raised more than $600,000 through our annual giving campaigns.
Read more about our impact in the communities we serve
Diversity, Equity and Inclusion
HCSC values its employees for their unique talents, perspectives and differences. We have nine Business Resource Groups (BRGs) with 46 chapters across our five states. The BRGs help foster an inclusive culture by supporting diverse perspectives that contribute to business goals, community outreach efforts, strengthening our talent pool and reaching new consumer markets.
Networks and Services
Our network includes about 326,145 physicians and other providers and approximately 9,260 facilities.
Customer and Member Focus
HCSC’s overall member satisfaction is 89%.
In 2021, our customer service representatives answered 21,200 member calls per day. We resolved 64.4% of inquiries on the first call.
HCSC processed an average of 873,000 claims per day and paid 89.6% of claims in the first 14 days.
Stats by State
| ILLINOIS | MONTANA | NEW MEXICO | OKLAHOMA | TEXAS | |
|---|---|---|---|---|---|
| Economic Impact* | $2.7B | $96M | $298M | $197M | $1.7B |
| Membership | 8.8M+ | 243,000+ | 598,000+ | 875,000+ | 6.8M+ |
| Network Providers | Approximately 106,370 network physicians and other providers | Approximately 9,650 network physicians and other providers | Approximately 20,480 network physicians and other providers | Approximately 24,415 network physicians and other providers | Approximately 165,230 network physicians and other providers |
| Network Facilities** | About 2,350 network facilities | About 315 network facilities | About 435 network facilities | About 750 network facilities | About 5,410 network facilities |
* Includes wages, taxes, benefits, real estate spend and charitable contributions
** Facilities are inclusive of hospitals, free-standing clinics and surgery centers