CHICAGO – Health Care Service Corporation (HCSC), the largest customer-owned health insurer in U.S., has been recognized by the Ethisphere Institute as one of the 2020 World's Most Ethical Companies®.
This marks the fifth consecutive year that HCSC has received the World’s Most Ethical Companies distinction. This award honors companies who achieve outstanding results in the areas of transparency, integrity, ethics and compliance. Companies are evaluated across five categories: Ethics and Compliance Program, Corporate Citizenship and Responsibility, Culture of Ethics, Corporate Governance, Leadership and Reputation.
“Our strong culture of ethics and compliance doesn’t just come from the top down, but from across the organization. This is an important recognition of our values and ongoing commitment to integrity and the highest standards of conduct in everything we do,” said Tom Lubben, senior vice president and chief ethics, compliance and privacy officer, HCSC. “HCSC continues to cultivate trust and encourages employees to ask questions about company policies and procedures and speak up when they may suspect improper behaviors. We have developed a Manager’s Map to provide tools, information and assistance to managers to help foster transparency and provide support to maintain ethical conduct as a business priority.”
According to a report from Gartner, a leading business research company, less than half (41%) of staff who witness misconduct at work are willing to come forward  due to fear of retaliation. To help close the gap and encourage employee transparency, HCSC developed a Manager’s Map that guides managers through a step-by-step process. The map gives managers a clear direction on how to ease an employee’s fear of retribution and provide a resolution or next steps on how to reach a resolution if the problem must be escalated to others for assistance.
“Congratulations to everyone at Health Care Service Corporation for earning this recognition,” said Ethisphere’s Chief Executive Officer, Timothy Erblich. “This is a moment to acknowledge the work to advance corporate cultures defined by integrity and affirm those companies contributing to broader societal imperatives and the greater good.”