In honor of Customer Service Week, we recognize Health Care Service Corporation's customer service employees who help members and others across our health plans in Illinois, Montana, New Mexico, Oklahoma and Texas — whether it’s answering phone calls or addressing pain points to create a more user-friendly experience.
“I want to make sure you have the best possible interaction you can,” says Robert Holloway, senior business solutions owner. “I want people to know that we care. We’re not just there to answer the phone, but we really are truly trying to make the best possible experience for every single inbound call.”
In this video, you’ll hear from customer service representatives in diverse roles spanning the entire organization.