Newsroom | Affordability

A New Enrollment Window Is Open, and Outreach Teams are Back to Work

The COVID-19 public health emergency has triggered a new opportunity for people to enroll in marketplace health care coverage this year if they missed the chance during open enrollment last fall.

Outreach teams in Health Care Service Corporation's health plans in Illinois, Oklahoma and Texas fare making people aware of their options. Karen Travit, a senior field advocate with HCSC, says she and her team are re-energized and resuming where they left off in December.

“The main thing is to explain the importance of health insurance,” Travit says. The team is working days, nights and weekends until the deadline to help the uninsured, many of whom qualify for financial help under the Affordable Care Act.

In a typical year, people can sign up for coverage outside of the open enrollment period only after certain changes in their lives — such as loss of health coverage, relocation or addition of child to coverage. These qualifying events trigger a special enrollment period.

This year, President Joe Biden called for a special enrollment period, or SEP, to help make sure people have access to coverage during the difficult health and economic circumstances caused by the COVID-19 pandemic. The SEP will run through Aug. 15 to give people more time to take advantage of expanded subsidies included in the recent $1.9 trillion stimulus package.

Anyone who qualifies for marketplace coverage may enroll without a qualifying event. This gives outreach teams for the Texas, Illinois and Oklahoma health plans a chance to reconnect with consumers who didn’t sign up before the window closed in December. They also may help families re-evaluate their coverage and find better options.

The Texas and Illinois teams are holding online educational and enrollment events and participating in podcasts in partnership with community organizations. They also hope to resume in-person events and activities later this year as safety permits. Until then, they intend to keep using every other tool they can find to reach people.

Meantime, the Oklahoma team is holding several in-person events a week across the state to reach as many Oklahomans as possible, especially those living in rural and tribal communities. Latino-focused events also are being scheduled to help uninsured residents enroll in coverage.

All outreach teams are scheduling one-on-one virtual appointments, as well as corresponding with consumers by phone, email, mail and FaceTime in both English and Spanish.

“We’re trying to follow technology and find good ways to connect with consumers,” says Denyse Maxey, HCSC senior market delivery manager.

A chance to reconnect

Nationally, an estimated 15 million uninsured people are eligible to buy coverage through the marketplace. About nine million of them qualify for free or reduced-cost monthly premiums, according to a Kaiser Family Foundation analysis.

More than 7 million residents in Illinois, Texas and Oklahoma lack health insurance.

With the expanded subsidies under the American Rescue Plan Act, marketplace coverage could become more affordable for millions of Americans. Many premiums will decrease an average of $50 per person per month and $85 per policy per month.

Many parents have coverage for their children but not for themselves, Travit says, and she encourages them to consider options for covering the whole family. “You want to make sure you’re taken care of,” she says. “You have to take care of yourself before you can take care of those around you.

Health Care Service Corporation, a Mutual Legal Reserve Company.