Programs for Healthy Living

Health care consumers like you want to take charge of their health and their health care spending, while getting the most value from their health care benefits. You want more information and resources to make wiser health care decisions. And, you want these resources right at your fingertips — accessible whenever and wherever you need them.

At Health Care Service Corporation (HCSC), we work hard to provide our members with the most innovative, cost efficient and helpful tools to manage their health. Our programs address a wide spectrum of needs from optimizing health to enhancing doctor visits, and each is built upon proven methods.

Blue Access^® for Members

Through Blue Access for Members, you can access even more information, resources and tools.

• Manage your health. Check hospital outcome data on specific procedures and diagnoses with the Hospital Comparison Tool. Find estimated costs for common health care services with the Treatment Cost AdvisorTM.
• Manage your benefits. Locate a network doctor or hospital using Provider Finder^®. Check the status of a claim, confirm your coverage and dependent coverage and order a replacement ID card.

Take charge of your health today.

Blue Care Connection^® (BCC)

HCSC's integrated total health management program, BCC, is a holistic solution that enhances technologically advanced data mining with sophisticated medical management systems to optimize member health and productivity. HCSC actively works with physicians and other providers to promote member compliance with evidence‐based treatment plans and address individual gaps in care. The program is designed in compliance with state and federal regulatory requirements. The BCC portfolio of programs spans the continuum of care and intensity of treatments, and is designed to engage members in the following areas:

• Wellness, prevention, lifestyle management and health counseling
• Care management
• Chronic condition management
• Case management
• Disability management

BCC is focused on improving member outcomes, and the quality, cost and transparency of health care by promoting an integrated member‐centric approach. It promotes prevention and early detection. Through phone-call outreach and online tools, HCSC can help members manage weight, control stress and eliminate tobacco use. Worksite screenings and other wellness events help members to understand the importance of lifestyle choices including not smoking, maintaining a healthy weight, controlling reaction to stress, preventive health screenings and immunizations. Program components include:

• Personal health manager (PHM)
• Health risk assessment (HRA)
• Lifestyle management
• 24/7 Nurseline
• Blue Resource
• Blue Points and automated member incentives
• Blue Extras
• Preventive care initiatives – Targeted mailings and reminders by phone.
• Worksite wellness
• Metabolic Syndrome (MetS) Program
• Fitness program – Added in 2009, it offers access to a network of more than 1,900 fitness centers across the U.S., including Bally Total Fitness, 24-Hour Fitness and select YMCA locations, for a low monthly rate and one-time enrollment fee. 

Personal Health Manager

This online tool lets you:

• Complete the health risk assessment (HRA) to identify your possible health risks and receive recommendations to improve your health
• Set up a personal health recordto keep track of and manage your family's health information — within one secure location
• Use the “ask a…” features to:
  • Ask registered nurses health-related questions online with “Ask a Nurse”
  • Request fitness and weight loss advice online from a team of personal trainers with “Ask a Trainer”
  • Ask registered dietitians for nutrition advice with “Ask a Dietitian”
  • Receive help with managing stress, workplace conflicts and other similar issues with “Ask a Life Coach”
• Access information on exercise, nutrition and lifestyle issues in the “For Your Health”section
• Find health and medication information, wellness tracking tools, videos and interactive tutorials, many personalized to your specific areas of interest
• Receive targeted wellness and condition-specific information via secured messaging to help you manage your health

Lifestyle Management

HCSC's lifestyle management programs identify individuals who may need additional support to improve their health. The programs are free to members who qualify.

Lifestyle management helps with weight management and tobacco cessation. As part of the program, HCSC provides coaching over the phone and education for participants. Health coaching begins with a motivational interview and assessment of the participant's readiness to change. Coaches are trained to engage members by using cognitive behavioral approaches that help the member gain insight into their health issues. The coaches then work with members to set goals and track progress toward those goals over time. 

24/7 Nurseline

Access the 24/7 Nurseline to get answers to your health questions. Plus, you also have the option to learn about more than 1,000 health topics over the phone via an audio library system.

Blue Points^SM

You can earn Blue Points each time you track a fitness workout, report a meal, use any “ask a…” feature or use other parts of the “For Your Health”section of the Personal Health Manager. Blue Points are redeemable for health improvement and other products at the Blue Points Redemption Center, which you can access through the Personal Health Manager.

BlueExtras^SM

Through the BlueExtras^SM discount program, members with of our HCSC's Blue Cross and Blue Shield plans can get discounts for products and services that are not usually covered by your health insurance plan. There are usually no claims to file, no referrals and no pre-authorizations. And there is no additional fee to participate – it's just one more benefit of being our HCSC Blue Cross and Blue Shield member.
Find out more about your BlueExtras^SM discounts, please click on your state plan below:

• Illinois 
• New Mexico 
• Oklahoma 
• Texas 

Blue Care^® Advisor

If you have certain chronic health conditions or are at risk for medical complications, a care advisor may contact you. Our goal is to help you find the right resources, optimize your health care benefits and manage any medical conditions you may have.

Special Beginnings

If you are expecting, this prenatal wellness program will help guide you through your pregnancy and postpartum care with educational materials and support, including access to experienced maternity nurses.  See your benefit administrator for information on enrolling.

Smoking Cessation

Smoking causes serious health problems. It can lead to illnesses like cancer, heart disease, stroke and lung disease. More than 435,000* people in the U.S. die each year because of smoking, and it costs $193 billion each year in health care costs and lost productivity.