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At Health Care Service Corporation,
a Mutual Legal Reserve Company (HCSC), we know how important your privacy
is to you, and it is very important to us as well. Whether you are a current
customer or just visiting our Web site, we are committed to attempting
to protect the information you provide, just as we protect it when you
provide it to us over the phone, in person or through the mail.
We value your relationship with us, so we want you to understand our privacy
objectives for our Web site, and how and why we collect, use and disclose
the personal information about you on our Web sites.
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Personal Information
we Collect and Use at This Web Site |
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We do not collect any personal information about
you at our Web sites unless you choose to provide it to us voluntarily.
We define “personal information” as information that
is unique to you and might include your phone number, name, age,
address or Social Security Number. If you encounter a screen or
page that requests information you do not want to share with us,
do not enter the information and do not proceed with that screen
or page.
If you do provide us with personal information, we will restrict
its use to the purposes expressed where it was collected. We will
not sell, license, transmit or disclose this information outside
of HCSC unless (1) you expressly authorize us to do so, (2) it is
necessary to allow our contractors or agents to provide services
for us, (3) it is required to provide our products or services to
you, or (4) otherwise as we are required or permitted by law.
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Use of E-Mail |
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You may have the opportunity to provide information
to us through online surveys and forms. We use this information to
better understand health care needs and to provide quality products,
services and other opportunities.
HCSC wants your visit to our Web site to be informative and enjoyable. We
plan to use any information we obtain from you to help us continually
improve the content, functionality and overall usefulness of our
Web site.
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Confidentiality and
Security |
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We restrict access to personal information collected
about you at our Web sites to our employees, our affiliates' employees,
or others who need to know that information to provide services to
you or are conducting our normal business operations. We maintain
appropriate physical, electronic, and procedural safeguards to protect
personal information.
Please note the advice above, under “E-mail,” regarding
sending confidential, personal or sensitive information by e-mail.
If you do provide your personal information to us, such as an e-mail,
telephone or fax number, or other identifying information, we do not
plan to disclose it without your consent. We will plan to maintain
this information, as well as any other transactions, according to
our usual security and confidentiality standards.
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Confidentiality |
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Again, please use your own best judgment when
sending information via the Internet to an e-mail address. E-mail
sent via the Internet may pass through private and public networks
with varying levels of security. Some networks may have taken steps
to secure e-mail transmissions while others have not, thereby compromising
the privacy and integrity of an e-mail. An e-mail may be copied, altered
or destroyed.
If you have personal or confidential information to relay to our
company, please call the appropriate member service phone number
that you will find on the back of your insurance card.
If you do provide personal information, such as an e-mail, telephone
or fax number, or other identifying information, we do not plan
to disclose it without your consent. We will plan to maintain this
information, as well as any other transactions, according to our
usual security and confidentiality standards.
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Links to Other Sites |
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For your convenience we may provide links to other
Web sites and Web pages that we do not control. We cannot be and thus,
we are not responsible for the privacy practices of any Web sites
or pages not under our control. We do not endorse any of these Web
sites or pages, the services or products described or offered on such
sites or pages, or any of the content contained on those sites or
pages.
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Use of Cookies or
Other Data Collection Tools |
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A cookie is a piece of information which a Web
server may place on your computer when you visit a Web site. Cookies
are commonly used by Web sites to improve the user experience and
have not been known to transmit computer viruses or otherwise harm
your computer. Many cookies last only through a single Web site session,
or visit. Others may have an expiration date, or may remain on your
computer until you delete them.
We may use cookies for a number of purposes - for example, to maintain
continuity during a user session, to gather data about the usage of
our Web site for research and other purposes, to store your preferences
for certain kinds of information and marketing offers, or to store
a user name or encrypted identification number so that you do not
have to provide this information every time you return to our Web
site.
Our cookies will track only your activity relating to your online
activity on this Web site, and will not track your other Internet
activity. Our cookies do not gather personally identifiable information.
You can decide if and how your computer will accept a cookie by configuring
your preferences or options in your browser. However, if you choose
to reject cookies, you may not be able to use certain online products,
services or features on our Web site.
We may occasionally use other companies to set cookies on our Web
sites and gather cookie information for us. In some cases we may also
use another company to operate Web servers for our Web site. We use
the cookie information gathered by these companies in the same manner
as stated above.
In addition to the information we collect from cookies, we also obtain
information which you provide to us online - for example, when you
submit an application or otherwise communicate with us. In some cases,
we retain both the cookie information and/or the information you provide
to us online - for example, to complete a transaction you requested
or to keep historical records of your past transactions.
You may have the opportunity to provide information to us through
online surveys and forms. We use this information to better understand
health care needs and to provide quality products, services and other
opportunities. HCSC wants your visit to our Web site to be informative
and enjoyable. We plan to use any information we obtain from you to
help us continually improve the content, functionality and overall
usefulness of our Web site.
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Changes to our Web
Site Privacy Statement |
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Evolving technology will continue to provide us
with new and better ways to collect and use information so that we
may better serve your health coverage needs. We may change this Statement
at any time and from time to time. The most recent version of the
Statement is reflected by the version date located at the bottom of
this Statement. This Statement is not intended to and does not create
any contractual or other legal right in or on behalf of any party.
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