HCSC Recognized for Its Commitment to a Culture of Ethics and Compliance, Including Training New Managers on Ethics Conversations
Health Care Service Corporation (HCSC) has been recognized by the Ethisphere Institute as a 2019 World's Most Ethical Company®. HCSC was honored for its comprehensive ethics strategy, including its new manager ethics communication training, ethics and compliance employee ambassador program and its commitment to ethics and diversity and inclusion initiatives.
“Our ability to retain our members’ trust and our reputation of excellence is directly aligned with our employees’ commitment to integrity,” said Tom Lubben, senior vice president and chief ethics, compliance and privacy officer, HCSC. “We evolve our ethics programs based on employee feedback. A key insight we received is that employees feel most comfortable confiding ethics concerns to their managers.”
In 2018, HCSC established the Regulatory Compliance Management Certification (RCMC) training program to equip new managers with the tools needed to facilitate discussions with their direct reports about ethics and compliance issues. In addition to the RCMC initiative, HCSC is continuing its Ethics and Compliance Ambassador program, engaging nearly 100 management volunteers. These volunteers serve as liaisons for the Ethics and Compliance department across the company.
HCSC incorporates Ethical Behavior ratings into employees’ annual reviews to measure and promote positive ethical behavior. In addition to internal metrics, HCSC continued its “Speak Up” campaign, which uses web-based training, in-person events and videos to highlight the steps employees should follow to report an integrity question or concern.
The Ethisphere Institute also noted HCSC's commitment to advancing an inclusive workplace that is reflective of the diverse communities served. 61% of HCSC’s management positions are held by women and 33% are held by people of color, illustrating the company’s dedication to advance diverse talent.
The Ethisphere Institute is a global leader in defining and advancing the standards of ethical business practices. The World’s Most Ethical Companies program honors companies that excel in three areas: ethical business standards and practices, enabling managers and employees to make good choices and shaping future industry standards by introducing tomorrow’s best practices today. In 2019, 128 honorees were recognized, spanning 21 countries and 50 industries.
“Today, employees, investors and stakeholders are putting their greatest trust in companies to take leadership on societal issues. Companies that take the long view with a purpose-based strategy are proven to not only outperform but last,” said Ethisphere’s Chief Executive Officer Timothy Erblich. “I congratulate everyone at HCSC for earning this recognition.”
See the full list of the 2019 World’s Most Ethical Companies.
Learn more about HCSC’s approach to ethics and compliance.
About Health Care Service Corporation
Health Care Service Corporation (HCSC) is the largest customer-owned health insurance company in the United States. HCSC offers a wide variety of health and life insurance products and related services through its operating divisions and subsidiaries, including Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, Blue Cross and Blue Shield of Texas and Dearborn National. The company employs more than 23,000 people and serves more than 16 million members. For more information, please visit HCSC.com, visit our Facebook page or follow us on Twitter.
About the Ethisphere Institute
The Ethisphere® Institute is the global leader in defining and advancing the standards of ethical business practices that fuel corporate character, marketplace trust and business success. Ethisphere has deep expertise in measuring and defining core ethics standards using data-driven insights that help companies enhance corporate character and measure and improve culture. Ethisphere honors superior achievement through its World’s Most Ethical Companies recognition program and provides a community of industry experts with the Business Ethics Leadership Alliance (BELA). More information about Ethisphere can be found at ethisphere.com.