Leadership Team

Patricia A. Hemingway Hall
President and Chief Executive Officer

As president and chief executive officer of Health Care Service Corporation (HCSC), Patricia Hemingway Hall oversees the operations of the nation's largest non-investor-owned health insurer and fourth largest overall. HCSC, which operates the Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma and Texas, serves approximately 14 million members and has more than 21,000 employees. HCSC also operates Dearborn National, which includes Dearborn National Life Insurance Company, Dearborn National Life Insurance Company of New York, Colorado Bankers Life Insurance Company, Dental Network of America and DenteMax. Its other wholly owned subsidiaries include Hallmark Services Corporation, HCSC Insurance Services Company, GHS Property and Casualty Insurance Company, TMG Health, Medecision and Academic HealthPlans. Read full profile


Colleen F. Reitan
Executive Vice President and Chief Operating Officer

Colleen Reitan oversees HCSC's Blue Cross and Blue Shield Plans in five states, and she is responsible for financial operations, actuarial, provider network management, claims and customer service, enterprise analytics and information management, strategic support services, information technology, and strategic subsidiaries, including Dearborn National.

Before assuming her current position with HCSC, she served as president and chief operating officer of Blue Cross and Blue Shield of Minnesota, the state's largest health insurer. Colleen served in a variety of positions during her career in Minnesota. She has more than 30 years of experience in the Blues system and represents HCSC on the FEP Board of Managers, Prime Therapeutics, Availity and Medecision boards.

Colleen has a master's degree in health care administration from the University of Minnesota and an undergraduate degree in urban studies and economics from Minnesota State University.


Paula A. Steiner
Executive Vice President, Marketing and Retail and Chief Strategy Officer

Paula Steiner is responsible for corporate strategy, marketing and government programs, as well as HCSC's retail business. In addition, she is accountable for external affairs, which is comprised of federal government relations, including legislative and regulatory advocacy and policy, corporate media relations, public affairs and advertising.

Paula has served in several other positions at HCSC, including chief marketing executive and senior vice president, emerging markets. Before that, she served eight years as divisional senior vice president of Marketing and Sales and two years as vice president of Marketing for Blue Cross and Blue Shield of Illinois.

Before joining BCBSIL, she was senior vice president, Brand Enhancement and Extension, at the Blue Cross and Blue Shield Association. Paula has a B.A. in economics from John Hopkins University and an M.B.A. from the Wharton School.


Stephen Ondra, M.D.
Senior Vice President and Enterprise Chief Medical Officer

Stephen Ondra is responsible for the strategy and oversight of medical policies, medical management, pharmacy, quality improvement and performance measurement programs. He also serves as a key national spokesperson for the company and health policy advocate for policyholders. Before joining HCSC, he was senior vice president and chief medical officer for Northwestern Memorial Hospital. Previously, he was appointed by President Obama as the senior policy advisor for the U.S. Department of Veterans Affairs and then served at the White House in the Executive Office of the President.

He is a veteran of Operations Desert Storm and Desert Shield, and he was awarded a Bronze Star Medal and the Army Commendation Medal for his extraordinary service. After attending the U.S. Military Academy, he completed pre-medical studies at Illinois Wesleyan University and medical school at Rush Medical College in Chicago.


Deborah Dorman-Rodriguez
Senior Vice President, Chief Legal Officer and Corporate Secretary

As senior vice president, chief legal officer and corporate secretary, Deborah Dorman-Rodriguez is responsible for the management of Health Care Service Corporation's Legal Division, including supervision of litigation functions, acting as liaison to regulatory agencies, and providing legal advice and consultation regarding all legal issues affecting the company, including the areas of compliance, corporate transactions and risk management. Dorman-Rodriguez joined Blue Cross and Blue Shield of New Mexico in 2000 as vice president and general counsel. She was formerly with the law firm of Simons, Cuddy & Friedman of Santa Fe, N.M., where she represented health insurers, physician groups and other health care organizations. Dorman-Rodriguez earned a bachelor's degree in psychology from California State University and a law degree from the University of Oregon School of Law.


Thomas C. Lubben
Senior Vice President, CASSIP and Enterprise Risk Management; Chief Ethics and Compliance Officer

Thomas Lubben is responsible for HCSC's Compliance, Audit, Security, Special Investigations, Privacy and Regulatory Oversight divisions (CASSIP), and Enterprise Risk Management.

Previously, Thomas was vice president and corporate secretary of HCSC, where he oversaw corporate secretarial and governance matters. Thomas joined HCSC's Legal Division in 1996 where he provided legal support in the areas of mergers and acquisitions, pharmacy, compliance, human resources and litigation.

He has a Bachelor of Arts degree in political science from Calvin College and a Juris Doctor degree from the University of Illinois, College of Law.



Nazneen Razi
Senior Vice President and Chief Human Resources Officer

As senior vice president and chief human resources officer, Nazneen Razi provides leadership and direction for Human Resources operations, programs and initiatives. Her responsibilities include staffing and selection, performance management and development, compensation and benefits, workforce relations, labor relations, and employee services. She also oversees corporate diversity and corporate real estate development. Prior to joining HCSC in 2011, Razi was responsible for setting HR strategy for Jones Lang LaSalle, a 40,000-employee, $3 billion global real estate services company with operations in 60 countries. Previously, she was responsible for key business and HR decisions for Comdisco, a Fortune 500 global technology services company. Razi has more than 20 years of HR leadership experience in large, diverse and complex organizations. She has four degrees, including a Ph.D. in organizational development and an M.B.A. in operations management and organizational behavior from Benedictine University in Lisle, Ill.


Kenneth S. Avner
Senior Vice President and Chief Financial Officer

Ken Avner is responsible for decision-making processes related to product pricing, experience analysis, financial strategy, financial reporting, budgets, cost accounting, tax, receivables, disbursements, underwriting, travel, administrative services and procurement. He also oversees Dearborn National. He joined Blue Cross and Blue Shield of Illinois in 1986 as an actuary, with pricing responsibilities for HMO products and the PPO that had just been launched. He was named chief actuary in 1999. Prior to joining the company, Ken was a consultant with Tillinghast and Towers Perrin. He earned an undergraduate degree at Brown University and holds graduate degrees from Brown University and the University of Minnesota. He is a fellow of the Society of Actuaries, a member of the American Academy of Actuaries, a Chartered Life Underwriter and a Chartered Financial Consultant.


Karen M. Atwood
President, Illinois Division

Karen Atwood is responsible for all Illinois Division operations, including consumer and group sales and marketing, provider network contracting and management, provider relations, medical policy, medical and disease management, government relations and public affairs. Previously, she headed Blue Cross and Blue Shield of Illinois' National Accounts Division. Karen joined BCBSIL in 1979. She has served as HCSC’s chief underwriter and in various capacities in financial operations, cost and budgets, and financial reporting. Karen received her master’s degree in business administration from DePaul University and her bachelor’s degree in finance from the University of Illinois, Champaign/Urbana. She is a certified public accountant.


Mike Frank
President, Montana Division

Mike Frank is responsible for setting the strategic course for the Montana Division, including all efforts to provide the highest quality, most affordable health care benefits, wellness and health education solutions, and customer service available in the state. As the state's oldest and largest health insurance company, Blue Cross and Blue Shield of Montana (BCBSMT) provides benefit plans for more than 270,000 Montanans. An experienced business strategist and attorney, Frank’s service to BCBSMT started in 1999. Prior to his appointment as president, Frank served in a number of leadership roles, including chief legal and operations officer, chief administrative officer, vice president of Corporate Integrity and Human Resources, and vice president of Compliance and Ethics. Before joining BCBSMT, he was a practicing attorney with Crowley, Haughey, Hanson, Toole & Dietrich, PPLP, headquartered in Helena, Mont. He earned his Bachelor of Science degree in psychology from Montana State University and his juris doctorate degree from the University of Montana.


Bert E. Marshall
President, Texas Division

Bert Marshall is responsible for all Texas Division operations, including sales and account management, health care management and medical policy. Previously, he served as president of the Oklahoma Division and vice president of Blue Cross and Blue Shield of Oklahoma's Property and Casualty/External Operations. Bert joined BCBSOK in 1996. Prior to Blue Cross, he was vice president and director of operations for an Oklahoma insurance company, with responsibility for its group accident and workers' compensation program. Bert earned an economics degree from the University of Oklahoma and his Juris Doctorate from the University of Oklahoma College of Law. He is a member of the Oklahoma Bar Association and Oklahoma County Bar Association.


Ted Haynes
President, Oklahoma Division

Ted Haynes is responsible for all Blue Cross and Blue Shield of Oklahoma (BCBSOK) operations, including sales and account management, network management, health care management, medical policy and external affairs. As the state's oldest and largest private health insurer, BCBSOK provides benefit plans for approximately 680,000 Oklahomans. Prior to assuming his current position in 2012, Haynes had served as vice president of Health Care Delivery for Blue Cross and Blue Shield of Texas (BCBSTX), with responsibility for health care provider networks, provider services, pharmacy programs and Medicaid operations. Previously, he served as vice president and chief operating officer of the BCBSTX Southeast Texas Region and as CEO of HMO Blue, Southwest Texas. Before joining the company, Haynes served as president and CEO of West Virginia Accountable Health Plan, a hospital organization and partner in another health plan in West Virginia, for which he was chairman of the board. He was appointed by the Texas governor to the board of directors of the Texas Institute of Health Care Quality and Efficiency. Haynes earned his bachelor's degree from Stephen F. Austin State University and his master's degree in Dispute Resolution and Conflict Management from Southern Methodist University.


Kurt Shipley
President, New Mexico Division

Kurt Shipley is responsible for all New Mexico Division operations for private and government business, including financial management, product development, marketing, managed care network operations and provider contracting, health care management functions, public affairs and government relations. Previously, he served as vice president, New Mexico Programs and Network Management, and he continues to be the Division's lead executive for the New Mexico Medical Insurance Pool, the Indian Health Service contract, the Medicaid Salud contract, Provider Network and the Data Analysis and Reporting team. Prior to joining Blue Cross and Blue Shield of New Mexico, Shipley worked at Blue Cross and Blue Shield of Colorado and was responsible for internal and external financial reporting. He is a certified public accountant and holds a Bachelor of Science degree in accounting from Brigham Young University.