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Company Overview

hcsc employees

Health Care Service Corporation (HCSC) operates the Blue Cross and Blue Shield plans in Illinois, New Mexico, Oklahoma and Texas, employing more than 16,000 people and serving more than 13 million members — 38 percent in national employer plans, 32 percent in large local employer plans, 10 percent in small employer plans, 10 percent in individual plans and 10 percent in government plans. (For more detailed information, please see our Statistics.)

HCSC is the fourth largest health insurance company in the United States and the largest customer-owned health insurer. In 2008, the company's gross revenue totaled $39.9 billion.

HCSC is one of the most financially secure health insurers in the United States, with a rating of AA- (very strong) from Standard and Poor's, A1 (good) from Moody's and A+ (superior) from A.M. Best Company.

HCSC retains full or joint ownership of a number of subsidiary companies, including Dearborn National, Dental Network of America, MEDecision, Availity, Prime Therapeutics and RealMed.

corporate offices

Measures of Success

As the largest customer-owned health insurer in the country, HCSC views health care financing, access and delivery with a long-term perspective that promotes the entire health care system, not just the company's position.
Among the keys to HCSC's success is the collaborative approach the company employs to develop health care solutions with physicians, hospitals, employers, the government and community-based health organizations.
HCSC measures its success in four primary ways:
Financial strength: HCSC recognizes that its members depend on the company to provide health-related financial security and protection from overwhelming health care costs.
Membership: By maintaining strong levels of health plan membership, HCSC is not only able to provide access to more affordable, quality health care, but also is able to spread risk and medical expenditures across a large enough population to help offset rising health care costs for its members.
Administrative costs: Although administrative costs only account for about 10 cents of a health care premium dollar, HCSC recognizes that as the company can reduce those costs, it can help slow the rate of premium price increases.
Member loyalty: HCSC's member loyalty in comparison to other health insurers' member loyalty shows how well the company is performing versus its peers in the eyes of the customer.

Performance Outcomes

In 2010, despite a slow economic recovery and persistent high unemployment, HCSC retained its industry-leading financial strength ratings of A+ (superior) from A.M. Best Company, AA- (very strong) from Standard and Poor's and A1 (good) from Moody's.
From January 2010 through January 2011, HCSC grew by nearly 450,000 members. That followed growth of 789,050 members in 2003; 760,940 in 2004; 1,035,306 in 2005; 663,195 in 2006; 559,458 in 2007; 601,747 in 2008; and 294,178 in 2009.
In 2010, HCSC's member loyalty score was 5.2 points above the member loyalty of other health insurers.