The Guiding Principles of Health Care Service Corporation

We believe that the interests of our members are of primary importance to Health Care Service Corporation. The members provide the reasons for our existence and the rationale for the resources with which we operate.

We believe that we, as representatives of our members, have an obligation to provide leadership in the health care field. We further believe that leadership in this field carries with it our responsibility for honesty and integrity in all our dealings with our various publics.

We believe that the long-term success of our organization is directly dependent on people. We believe our employees are our most valuable asset and every effort should be made towards the continued enhancement of our workforce.

We believe that it is essential for Health Care Service Corporation to have a strong local presence in the communities that we serve.

Core Values

INTEGRITY drives our commitment to quality services and our commitment to honest, forthright and respectful relations with our customers, providers, business partners, beneficiaries, vendors and fellow employees.

RESPONSIBILITY makes us accountable for, and accept the consequences of, our behavior. We strive for excellence in everything we do. We can be relied upon to perform our job duties honestly and efficiently. We are all responsible for adhering to the highest legal and ethical standards.

MUTUAL RESPECT creates a work environment based on teamwork, encouragement, trust, concern and honest and responsive communication among all employees.

CORPORATE CITIZENSHIP mandates that we operate our business in a manner which respects and obeys all applicable laws and regulations governing our business and that we participate in activities intended to improve the quality of life in our community.